Comments on: Should I trust Best Buy? Don’t trust anything anyone at Best Buy ever tells you.

By: Waldo

Waldo — Sun, 20 Mar 2011 19:12:59 +0000

ADDING TO THE EXPOSURE!!!

By: Grow up

Grow up — Mon, 07 Feb 2011 07:08:11 +0000

Whine..

By: Robert

Robert — Wed, 24 Nov 2010 18:10:58 +0000

I will agree that one shouldn’t base the whole comany one one bad experience but wheyou call Corporate and get no help, Theres a problem. This is what happened to me. I have sent this exact email to everyemail address I could find for anyone or anything at best buy and have not recived one responce.
I bought 3 Sprint Evo phones from best buy less than 4 months ago. I had a problem with one. I took it to my local best buy, Sprint store, where I have spent thousands of dollars in consumer electronics. The phone had hardware problems and needed to be replaced. The sales person said they could not replace it and could not help me in any way. Then the manager said the same thing. I bought it at best buy and you are a sprint dealer. I am so upset with best buy at this point. I sent a complaint to the better business bureau and am calling to file a complaint with the state of Florida. I will be telling everyone I know NOT to buy at your stores.
I will never buy from any of your stores ever again. I will spend as much time as possible in my endeavor to make as many people as possible aware of your deceptive customer service. Sprint will be made aware of what has transpired. I think your customer service was the only thing that kept me coming back to your store. I have bought major appliances 1000 of dollars on video games TVs ipods car speakers car stereos computers just to mention a few. With how I was treated I might as well buy all the things I need from the cheapest place I can find on the internet. PLEASE respond to this as it warrants or just treat me as the store did.
So the answer is if there is no customer service than and your on your own just buy online get it cheaper and no tax. Best buy must be going out of business or they would care.

By: Laur

Laur — Thu, 30 Sep 2010 00:29:43 +0000

As a blog, we have the right to comment about whatever we want as well, just as you have the right to write about what you want.

So Jamersan, calm down when somebody doesn’t like your negative article. You call people asses when they’re just expressing their opinions, as you are.

Interesting article, nevertheless. And I’m an employee as well, go figure. Still, it’s interesting to see others perspectives.

By: Stef

Stef — Tue, 22 Jun 2010 20:53:42 +0000

i would have to disagree. im sorry ur experiance was bad but your going to blame best buy in general for one employee? uhm yeah cool. i work for best buy and personally everyone who works in computers know A LOT about them. so im sorry the best buy you went into doesnt know what there talking about but common you have to blame Best buy in general?

By: jamersan

jamersan — Tue, 22 Jun 2010 00:10:41 +0000

Josh,
The article has some harsh terminology, but to be completely honest I did some basic rewrites on the terminology once i got the first couple of bickering posts to get a bigger reaction out of it. Your comments are fine and understandable and not just a knee-jerk reaction like some of these idiots.

I have had quite a few positive Best Buy experiences and if you read through this blog, you will see that I shop there quite often. That is where I go to buy most all of my electronics, and the employees at the local store have been much upgraded in the past year. There seem to be more “adults” and less “college kids”.

I don’t buy anything at Wal-Mart as far as electronics go, so definitely don’t trust anything they tell you

By: josh

josh — Mon, 21 Jun 2010 23:01:59 +0000

wow this is a crazy post! i had to put my 2 cents in as a best buy employee. jamerson, for someone making a blog post and giving critiscism, you sure cant take it. look theres nothing wrong with your post. i have had horrible experiences at retail stores before. so if you had a bad experience at a best buy its fine to express your opinion but it is something completley different to say “dont trust anything anyone at best buy tells you”. i for one happen to love my job at best buy and always try my very hardest to give the customer the best experience possible and make sure they leave the store with the latest and greatest, with all the knowledge they will need and with no regrets about their purchase. adn yes it does have it’d days. when managers and sups are constantly yapping about close rates, and black tie (protection plans) percentages, and revenue and so on. its gets annoying and aggravating sometimes. yes its true, best buy sells monster hdmi cables for 80 dollars and up. and yes you can find them for 20. if thats a big issue then jus buy them somewhere else. but also realize that we also have best buy brands such as dynex, insignia (made by lg), and rocketfish. you can buy a rocketfish hdmi for 40 or a dynex one for 20. best buy can accomadate people of all personal income level. end of the day, the reason people come to best buy is because your going to have a bigger chance of getting someone who cares and actually KNOWS about what we sell compared to other stores and the 70 year old, technology-incapable grandmother that the wal mart down the street hired for their home theater department. not to mention our great deals on protection. if you buy a 2500 dollar led 55 inch tv you can pay an extra 200 for a 4 year plan that will cover you. so if on the last day of your 4 year plan your tv breaks down, guess what? we replace it. so like i said. i understand jamersan. but shine such a negative light on best buy as a whole because there are those of us who do care. who wont try to shove down accesories down your throat. and who really know what we are talking about. and jus another peice of information, i jus finished taking a MANDATORY best buy training called “building relationship skills”. we have several of these to take a month because we are geared towards the helping the customer out and giving you a complete solution. sorry you had a bad experience. hopefully you’ll get one of our great employees and post a positive blog about us.

By: jamersan

jamersan — Mon, 24 May 2010 13:55:06 +0000

Wow, I wished all my posts got this kind of exposure! I’ve gotten no comments on the positive posts, even the ones about Best Buy. One little negative comment and I offend all the Best Buy Employees.

Sure, there are good employees at Best Buy. I even know a few. However, for every good employee there are brats like the one’s posting in this thread that want to whine because someone doesn’t like them. Get over it, grow up. Not everyone will like you or what you do. My opinion is not that important. The good Best Buy employees realize this is a stupid blog that no one read until you started posting in this thread and giving it exposure. If you idiots had not posted, it probably would have faded away by now. Oh well, self-fulfilling prophesy I guess.

And for the record, it’s not just Best Buy (which is one of my favorite stores), its any place that hires a bunch of college kids to make sales. Of course, there are always exceptions.

The original post was probably phrased harsh (as I have admitted) and made to illicit reaction, although I didn’t expect any until Google decided to rank this highly for “trust best buy”.

Comments like JJacobs are exactly what I am talking about. Little punks working at Best Buy that can’t control their emotions enough to not make smart ass comments on a meaningless blog. Yes, I made his job harder. Forgive me for expecting the consumer to open their eyes and educate themselves and not just trust what is being sold to them.

By: JJacobs

JJacobs — Sun, 23 May 2010 11:23:46 +0000

What did you expect, honestly? Is it unreasonable to assume that you were a condescending asshole? Maybe the kid thought you were an idiot for a reason, so he treated you like one.

Additionally, why did you call poor Willis an ass? He was simply saying that your blog post makes his job miserable. What was your intention when writing this? Do you just hate Best Buy so much that you want them to lost business? Maybe your high-school girlfriend that cheated on you now works as a financial statistician for Best Buy and you just hate that whore. Regardless, putting a negative label on Best Buy employees hurts their customer’s trust in them. Trying to help someone, which is what the associates are there for, that does not trust you is pointless and a waste of time.

Try this next time you go into Best Buy. Educate the person that is “helping” you on what they are wrong. Have a positive impact on the future.

By: jamersan

jamersan — Thu, 13 May 2010 19:44:32 +0000

Yes, Yes, I know. However, I am an impatient person. When I need a computer, I want one now not a week from now. Best Buy / Office Max / Office Depot are the only places in the local area where you can purchase a PC, and Best Buy is the only one that has any sort of selection.